Can I just say, I love you Skin Institute/Dr. Saitta?
First, the wait time was always reasonable. No more than 15 minutes. Second, Dr. Saitta went HAM on my horrendous scalp issues and they cleared up fairly quickly-- and he used a procedure this really fancy Harvard dermatologist I see in Chicago now doesn't know about, and he can't get the same results for me that Dr. Saitta did. He also helped me with recommendations for my skin care routine, helped me when I got this crazy rash on my cheeks, would make sure that I'd get a deal on the crazy $$$$ derm Rx's (suggesting coupons, filling from certain pharmacies), and also made me feel like a million bucks every time I sat in the chair. I wouldn't mistake his efficiency (which he is: crazy efficient, gets to the point, understands what you need IMMEDIATELY!!), for carelessness or rushing.
Sad to see the reviews are iffy on this place, because I've referred friends to Dr. Saitta and they all have the same experience as me. The PA's are all awesome too. Again. Love ya, Dr. Saitta!